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    ISTT TDA CTI Software Solutions 

 

There are numerous software solutions for the KX-TDA Hybrid IP PBX designed to maximize your TDA systems investment, reduce operating costs and significantly increase overall productivity and management controls.  The most cost effective, comprehensive and outstanding product that Comvox Systems integrates with the Panasonic KX-TDA systems is the ISTT CTI Software Suite.

Comvox Systems is a Certified Dealer of the Panasonic KX-TDA ISTT CTI Software Suite.  A Windows based software solution that readily integrates with with ACT!®, GoldMine®, Microsoft® CRM, Microsoft BCM, CAT5 and a dozen other customer relationship management programs.  We also offer low cost custom integration with your existing database is.

ISTT is NOT built on Microsoft server technology.
 

  • Not a security threat

  • Cost effective for smaller organizations

  • Scalable

  • NO Microsoft licensing expenses

  • NOT hardware dependant

  • Reduced IT expense. No advanced scripting

  • LIGHTENING FAST!!!

  
ISTT pays for itself with reduced office costs and increased productivity.

ISTT CTI Features
 
  • Highlight and dial using a F key.
  • Inbound and Outbound Screen Pop-ups with Caller ID information
  • F-key control of phone functions
  • DID & ICD information
  • Transfer information
  • Individual Call Logging
  • Detailed Reports of incoming and outgoing calls that can be easily linked with other programs for billing.
  • Quick visual access to group member call activity
  • Shared call handling
  • Caller Identification - Vital caller information from your database appears on-screen while your telephone rings and during the call
  • Advanced call accounting features
  • Easy to use graphical interface
  • Called Contact Number Identification - With each call, information is displayed from the telephone system and/or from your database
  • Point and click productivity
  • Secretary package, provides advanced features and controls*
  • Super DSS functionality - Limitless control for receptionist and call center Managers
  • Instant messaging like function - EVEN ON THE PHONE DISPLAY!!!!
  • Work even with Panasonic KX-NT IP phones and IP Softphone
  
Integration - ISTT can integrate with almost ANY software!
Overall System Features and Benefits
  Features   Benefits    
           
  Small Client and Server Hardware needs   Overall hardware costs are very low    
  Fully Microsoft Domain Compliant   Can be distributed and managed through Group Policies for quicker installation on larger sites    
  Simple Licensing & Activation   Simple Online licensing after 30 day FREE trial    
  Can run on an average PC as a server (NO Microsoft 2000 or 2003 server needed)   Does not require expensive external hardware - connects to TDA's USB port or CTI Card.    
  Low network requirements   Small Client will not bog down network    
  User definable F Keys   Customizable for every users specific needs    
  Quick Access to almost all Feature Codes   No complicated codes to remember    
  Does Not require Administrative rights on the local PC   Much easier to manage in a large deployment    
  Lookup all contacts for a given number via an the Contact Database   Many to one relationships - such as many contacts at the same office are easy to control    
  User Defined Pop Up Windows Position   User flexibility    
  User Defined Screen Pop Disable   Can be temporally disabled for no computer interruptions    
  User Defined Screen Pop Delay   Can define desired time delay for screen pop display    
  Remembers Extension Configurations   Easy restart from day to day    
  Hands Free Phone Operation   More productivity via answering phone via PC keyboard - fingers never leave keys    
  Record ALL CALLS   Full recording and storage of all sides of the conversation    
  Instant Messaging   Eliminates the need for all paper messages    
           
Incoming Calls        
           
  Features   Benefits    
           
  Pre Ring Incoming Call Pop Ups   See who is calling before you answer    
  One Button Contact Lookup   Quick access to customer information    
  One Button Call Journal Creation - Depending on Integration   Quick access to phone call data collection of customer data    
  Custom Lookup Field   Customer service support - know who you are talking with before you answer the phone    
  Complete Integration with Contact Database   Quick and easy access to customer information    
  New Number Search Feature   Can quickly search all phone numbers even while on a call    
  Programmable F Key - CALL ANSWER   Quick access to al phone functions - without touching the phone    
  Programmable F Key - Transfer and Call Park   Almost any phone function can be accessed from the computer keyboard    
  One Click - Create New Phone Call Activity   Quick access for detailed call documentation    
  One Click - Open Contact Feature   Fast access to any customer information you have available    
           
Outgoing Calls        
           
  Features   Benefits    
           
  Dial Selected Numbers   Preprogrammed F Keys can quickly dial any text that can be highlighted in almost any Windows application    
  Answer/Hang Up   Hands never leave keyboard    
  User Defined F Keys   Very flexible - can be customized to users needs - All Panasonic features codes are accessible    
  One Click Answer   Complete hands off access to phone from the keyboard - ideal for high volume call and headset users    
  One Click Hang Up   Complete hands off access to phone from the keyboard - ideal for high volume call and headset users    
  Clear Caller Display with Listing and Number   Attractive easy on the eyes displays    
  Quick Number Search Field   Easy data look ups for contacts    
  Last Call Memory   Easy reference for wrap journal entries    
  Customer Lookup Field   Know who you will be talking to before you answer the phone    
  Programmable F Key - 3 way Conference, Transfer Calls, Access Cal Records & much more   Almost any phone function can be accessed for the computer keyboard    
           
Virtual Super DSS Console

A Virtual Supper DSS Console can be added to the main client software providing detailed call processing and call information to available users.

SEE REAL-TIME EVERY CALL THAT IS ON THE SYSTEM.

Four status lights per user -

  1. CALL STATE  - Ringing = Yellow, Connected = Green, Idle = Light Gray
  2. CALL TYPE - Idle Call = Blue, DID Call - Light Salmon, Other - Light Gray
  3. ABSENT MESSAGE - Out of Office = Red (Will Return Soon, Gone Home, Back At, Out Until); In Office, Away from Desk = Light Blue (at Extension, In a Meeting, Away from Desk); Busy at Desk/Custom Message = Red (Do Not Disturb, Custom Message)
  4. CTI STATUS - Client Logged On - Orange

DSS Mouse-over for Call Information

Instant Messaging
ISTT Call Accounting
  Tracks all External, Internal and Instant Message call traffic.
  • Number of calls and length
  • Call processing in detail
  • Creates over 120 charts, graphs and reports.  Reports can be exported or emailed.
  • Incoming and outgoing calls from every extension
  • Helps eliminate phone usage abuse
     
ISTT Call Reports
Detailed Reports of incoming and outgoing calls that can be easily linked with other programs for billing.  ISTT multi-layer costing and billing is available.

ISTT tracks every step of the communications process.
ISTT Call Monitor Software
  Real-time monitoring of Incoming Call Groups distributed through a web browser.
  • Simple web based ICD group information that lets you see real-time from almost any computer in the world with internet access.
  • Eliminates the need for wallboards or message boards in call centers.
  • Everyone can have call information on their computer via a web browser
  • Built-in business logic - call coloring based on time in queue.
     
ISTT Call Recording
Record 100% of both sides of all conversations.  Calls can be clicked on for review or exported.

Other hardware is required.
Standard CTI Package Configurations
     
  CTI Standard Package
  • 1 - Master License which can run on a Windows XP based computer or server.
  • 5 - Standard Client Licenses
  
  Small Business Package
  • 1 - Master License which can run on a Windows XP based computer or server.
  • 20 - Standard Client Licenses ( expandable to 40 )
  • 2 - DSS Console Clients ( expandable up to all clients )
  • Call Accounting Viewer
  
  Enterprise Package
  • 1 - Master License which can run on a Windows XP based computer or server.
  • Unlimited Client Licenses
  • 5 - DSS Console Clients ( expandable up to all clients )
  • Call Accounting Viewer
  • ACD Monitor

 

  

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Additional information about Comvox Systems and our products are available at http://www.ComvoxSystems.com and http://www.ComvoxSystems.net.