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The Panasonic KX-TDA systems is a truly integrated system, connecting your dispersed, off-locations offices and employees, while giving you full access to the system's incredibly rich and varied features.  Your employees can use the latest in communications technology, and you can manage your network to your exact specifications.

Panasonic integrated solutions provide a wide array of options that allow Comvox Systems to design a system that will meet your current and future business requirements - saving you time and money, and maintaining employee and customer satisfactions.

  

 
Integrated Messaging Solutions

 

Get an edge in handling customers' calls with integrated messaging solutions which automates your message delivery so your customers can get the quick and easy support they deserve.  You also benefit from a system that takes messages automatically and keeps you in touch 24 hours a day. And of course, you'll love the cost savings.  Panasonic messaging solutions mean convenience for you and satisfaction for your customers.
 
Email Integration and Voice Mail with Automated Attendant
By adding a KX-TVA series voice processing system, your call can be easily managed by using the built-in automated attendant service, voice mail with email integration, and more.  And with the highest level of integration between the KX-TVA and the KX-TDA system, you can enjoy features like voice mail LCD menus that allow you to access and manage your voice mailbox using the LCD display and soft keys on your telephone.  With all these choices, its easy to custom design a system that's just right for you
           
 

  KX-TVA200    
       
  ◘ 4 to 24 Ports and 1024 Mailboxes    
  ◘ 1000 Hours System recording Time    
  ◘ E-message sent to you as a .wav file via your email  
  ◘ Multiple language capabilities    
  ◘ Telephone LCD Voice Mail Menus    
  ◘ Customer Service    
  ◘ 100 Custom Menus    
  ◘ Live Call Screening    
  ◘ Two-Way Recording    
  ◘ Two-Way Transfer    
           
Centralized Voice Mail and Network BLF
For businesses with multiple locations, the KX-TDA system can be networked together using advanced IP technology or ISDN.  The KX-TDA supports centralized voice mail, which services all phones within the network with features like Network BLF (Busy Lamp Field), which allows you to view the status of extensions throughout  your communications network.
Wireless Station Roaming

Within a network, one wireless phone can be registered to a maximum of 4 KX-TDA systems.  This allows a wireless station user to go to other offices/locations and automatically receive calls directed to them on their wireless stations.  This is accomplished by entering remote nodes extension information into one TDA location so calls directed to it at one location can be handled by any locations transparently.

For ISDN users, the TDA system is even capable of sending incoming calls with extension call information to your standard Verizon, T-Mobile, Cingular or other provider cellular telephone.
KX-NCV200 ACD Report Server

 

The NCV200 ACD report server brings detailed management and reporting to your KX-TDA system.  The NCV200 provides you with monitoring and performance reporting, call information history and employee log-in information.  It's easy to optimize management with readable and comprehensive performance reports, which can be reproduced in emails or color graphics.

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Intelligent Call Management
For businesses with high-volume customer call traffic, keeping calls flowing smoothly and quickly is essential.  Panasonic KX-T7636 and KX-T7633 telephones equipped with USB modules, allow the TDA system and your computer system to share the workload.  For example, the Panasonic PC Phone software allows you to use your Microsoft ® Outlook® contact list for making outbound calls. You can also create your own-- pop-up call notification screens for incoming calls based on Caller ID or your Microsoft Outlook contact list.  The Computer Telephony Integration (CTI) helps enhance both efficiency and customer satisfaction, because employees can handle more calls quickly and more appropriately for each occasion.
Advanced CTI Integration with Outlook, Act or your Existing Systems
Panasonic has made Computer Telephony Integration (CTI) an integral part of the KX-TDA systems. Here are just a few of the many available solutions for the TDA systems

Comvox provides Computer Telephony Integration (CTI) for the Panasonic TD & TDA Phone System lines. A true turnkey solution at an unbelievable prices, step by step instructions, we offer all necessary software and hardware that you will need. Ask us about software solutions that will unleash the power of a TDA system to increase profits and customer satisfaction.

These are truly revolutionary applications that will raise the standard for CTI activities!.

Features Include: 
   
  • Inbound and Outbound Screen Pop-ups with Caller ID information
  • DID & ICD information
  • Transfer information
  • Individual Call Log
  • Detailed Reports of incoming and outgoing calls that can be easily linked with other programs for billing.
  • Quick visual access to group member call activity
  • Individual itinerary information across the workgroup
  • Shared call handling
  • Caller Identification - Vital caller information from your database appears on-screen while your telephone rings and during the call
  • Advanced call accounting features
  • Easy to use graphical interface
  • Called Number Identification - With each call, information is displayed from the telephone system and/or from
  • he computer application based upon the number dialed by the caller 
  • Point and click productivity
  • Secretary package, provides advanced features and controls*
  • Supper DSS functionality - Limitless control for receptionist and call center Managers

Simplified Interfacing

  • Answer some simple question about your network
  • Plug our system into your phone system
  • Enjoy our system as it makes you money
  
Advanced Call Center Type Reporting and Tracking Software
  Panasonic - g3Nova  Map Simplified reporting capabilities for the TDA system.
  Panasonic - g3Nova Advanced reporting and management for Contact Center Applications

find out more on TDA based Contact Centers

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Additional information about Comvox Systems and our products are available at http://www.ComvoxSystems.com and http://www.ComvoxSystems.net.